Terms & Conditions:
- The PO should be released on any of the below entity based on the delivery locations
Datacipher Solutions Pvt Ltd / Datacipher USA Inc / Datacipher Pty Ltd / DATACIPHER PTE LTD /
- Purchase Order to be release at least 3 weeks prior to start of the training.
- Payment Terms: Immediate against Invoice unless agreed for 30/45 days credit
- Attendee feedback is vital to us to ensure we are continually offering the highest standard of training possible. We welcome all comments good or bad, and thank all our attendees for taking the time to communicate with us.
Data Cipher Cancellation Policy – For Open / Public batches (LVC & ILT)
- Notice of cancellation received by Datacipher
- 14 working days prior to the start of the course – No cancellation charges
- Between 13 to 07 working days prior to the start of the course – cancellation charge of 50% of the fees is applicable
- Cancellations including and within 06 working days of the course – Full fees are payable.
- Attendee substitutions are permitted.
- If Datacipher cancels a course due to force majeure or other unforeseeable circumstances (for example, in case of an accident or illness of the trainer) Datacipher will make every effort to place the participant onto another set of course dates. Datacipher is not liable for any travel and/or lodging expenses and will not credit or refund an order under such circumstances.
- Refund will NOT be given for No Shows, and the full fee will be forfeited. A No Show is defined as an attendee not attending a course he / she / they are registered for, and without any prior communication to Datacipher prior to the course commencement.
- If a participant fails to attend on the registered date due to an illness, a new date for a course offering the same subject, will be scheduled. Participant need to submit a signed stamped medical certificate. Cancellation charge will not be levied in such a case.
- Datacipher reserves the right to cancel or change or modify course location/s and time/s, though, a notice will be given / sent to participants. Datacipher will not be liable for any losses and liability and is limited only for a free resit.
- If a customer cancels their Purchase Order that has been invoiced by Datacipher due to a change of circumstance beyond Datacipher’s control, a 25% cancellation fee is applicable.
- If a customer cancels a Purchase Order for Professional Services that have been scheduled by Datacipher due to a change of circumstance beyond Datacipher’s control within 14 Business days of the commencement date, a 25% cancellation fee is applicable.
- If an email confirmation is received by Datacipher in place of a formal PO, this will be considered as a formal confirmation and Datacipher will raise an invoice against the same after successful completion of the course.
- Exam voucher orders once booked and issued, Datacipher will not cancel, nor provide a refund.
- Datacipher will not be liable for participants’ Travel & Accommodation expenses.
Datacipher Cancellation Policy – For Onsite / Private Batches (LVC & ILT)
- Notice of cancellation received by Datacipher India
- 14 working days prior to the start of the course – No cancellation charges
- Between 13 to 07 working days prior to the start of the course – cancellation charge of 50% of the fees is applicable
- Cancellations including and within 06 working days of the course – Full fees are payable.
- Attendee substitutions are permitted
- If Datacipher cancels a course due to force majeure or other unforeseeable circumstances (for example, in case of an accident or illness of the trainer), Datacipher will make every effort to provide an alternative training dates / trainer. Datacipher is not liable for any travel and/or lodging expenses and will not credit or refund an order under such circumstances
- Refund will NOT be given for No Show, and the full fee will be forfeited. A No Show is defined as customer did not show up for the class.
- Datacipher reserves the right to cancel or change or modify course location/s and time/s, though, a notice will be given / sent to participants. Datacipher will not be liable for any losses and liability and is limited only for a free resit.
- If a customer cancels their Purchase Order, which has been invoiced by Datacipher due to a change of circumstance beyond Datacipher’s control, a 25% cancellation fee is applicable.
- If an email confirmation is received by Datacipher in place of a formal PO either from Business directly or from procurement, this will be considered as a formal confirmation and Datacipher will raise an invoice against the same after successful completion of the course.
- If Datacipher has already booked the trainer travel and or accommodation based on the customer email confirmation or on the basis of purchase order, and if the customer then cancels the training post the travel and accommodation booking is done, Datacipher will charge customer, the cancelation amount on actual costs even if it is prior to 14 working days before the course starts.
- Exam voucher order once booked and issued, Datacipher will not cancel, nor provide a refund.
- Datacipher will not be liable for participants’ Travel & Accommodation expenses.
- For Onsite trainings, Customer must arrange for the participants & the trainer Lunch, refreshments & required infrastructure for the training.
- For onsite trainings, if we receive a negative feedback due to the lack of infrastructure from the customer end, we will not consider that as an issue from Datacipher and we will still claim for 100% invoice amount.
Payment
- Bookings or participant seat will only be guaranteed once Datacipher receives payment in full or as per agreed terms in writing.
- Datacipher reserves the right to cancel a booking or seat if respective payment is not received in full, prior to course commencement.
- All training credit orders must be invoiced in full at the time of purchase and paid as per Datacipher’s payment terms.
Expiration of Course/s
- All courses purchased, respective training/s must be completed within 90 calendar days from the date of the Purchase Order.