Keep Everything Covered, So a Failure Is Never a Crisis

Hardware fails, warranties lapse, and firmware falls behind, usually at the worst possible moment. A Datacipher annual maintenance contract keeps your infrastructure covered and current all year, with spares, updates, and a guaranteed response built in, so a failure becomes a covered event rather than an emergency.

Business Challenges

A Single Failure Can Halt the Business
When a critical device fails without a maintenance contract behind it, a routine hardware fault turns into an outage while someone scrambles to source a replacement.
Equipment warranties quietly expire, and the gap only becomes clear at the moment a failed device turns out to have no coverage left.
Without a regular maintenance rhythm, firmware and patches go un-applied, leaving equipment less stable and less secure than it should be.
Handling failures one at a time means unpredictable, often urgent costs, rather than a known figure you can budget for.
Without a contract that commits to a response time, a critical failure is handled whenever help happens to be available, not within a window you can rely on.

Our Solution

A Datacipher annual maintenance contract keeps your infrastructure covered, current, and supported across the year under one predictable agreement. It brings together the things that keep equipment healthy and protected: hardware replacement and spares when something fails, firmware and patch updates to keep it stable and secure, preventive maintenance to catch problems early, and a guaranteed response when you need help.

The point is to turn the unpredictable into the covered. Instead of facing each failure as an emergency with an uncertain cost and an uncertain wait, you have a contract that commits to getting you back up within a known window, backed by Datacipher’s certified engineers. It keeps your equipment current rather than quietly aging out of support, and it turns maintenance from a series of surprise bills into a single, plannable annual cost.

Key Features

Hardware Replacement and Spares

When covered hardware fails, replacement is handled under the contract, so a failed device does not leave you sourcing a part in the middle of an outage.

Firmware and Patch Updates

Firmware and patches are kept current as part of the agreement, so equipment stays stable and secure rather than drifting out of date.

Preventive Maintenance

Regular maintenance catches problems early, so more issues are dealt with before they cause a failure rather than after.

Guaranteed Response

The contract commits to a response within an agreed window, so when something critical fails, help arrives within a timeframe you can rely on.

One Predictable Annual Agreement

Coverage is brought together under a single annual contract, so maintenance becomes a known, budgetable cost rather than a run of unexpected bills.

Business Benefits

1

A Failure Handled, Not a Fire to Fight

With replacement and response built into the contract, a hardware failure becomes a covered event with a known path back, not a scramble.

2

Always in Support, Never Caught Short

Keeping warranties and coverage current means you are never left holding a critical device that has quietly fallen out of support.

3

More Stable, More Secure Equipment

Regular firmware and patch updates keep equipment running well and closing security gaps, rather than aging into instability.

4

Costs You Can Plan For

A single annual agreement turns unpredictable, urgent repair bills into a known figure you can budget for with confidence.

5

Response You Can Count On

A guaranteed response window means that when something critical fails, you know help is coming within a committed timeframe.

Solution Architecture

A single annual contract wraps your infrastructure, covering hardware replacement, firmware and patch updates, preventive maintenance, and guaranteed response, backed by Datacipher’s certified engineers.

OEM Partners

We provide annual maintenance across infrastructure from leading OEMs in networking, security, and infrastructure, keeping the equipment you already run covered and current rather than being tied to a single vendor by default.

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Proven Customer
Outcomes

Delivering measurable business results through enterprise networking, cybersecurity, and cloud solutions that improve performance, resilience, and operational efficiency.
Case Study

From 20 Hours of Downtime to Under 1 Hour

DDoS attacks were knocking RailTel offline for nearly 20 hours a month. For one of India’s largest telecom providers, that couldn’t continue. Datacipher deployed Corero’s hybrid DDoS protection, phased in with zero disruption. Downtime fell to under an hour, and attacks now get blocked in real time.

Case Study

50% More Capacity, 70% Fewer Complaints

Rising user demand had pushed QTL’s network into constant congestion, dragging down service quality and pushing customer complaints higher every month. Datacipher upgraded the network with Juniper MX Series routers, rolled out in off-peak hours to avoid disruption. It helped lift overall capacity by 50%, and and cutting performance complaints by 70%.

Case Study

80% Fewer Wi-Fi Dropouts

Mahindra & Mahindra’s ageing Wi-Fi couldn’t keep up with a growing number of devices. Staff hit constant dropouts, and productivity slipped. Datacipher moved them to Juniper Mist, an AI-driven wireless network, phased in with minimal downtime. Connectivity issues fell 80%, and speeds rose 30%.

Case Study

A Data Center Move With Zero Downtime

With its lease expiring and its infrastructure past its prime, Technicolor had just six months to move its entire data center without disrupting a global media operation. Datacipher planned and ran the migration in carefully coordinated phases, hitting the deadline with zero unplanned downtime and moving Technicolor onto faster, more reliable infrastructure.

Case Study

60% Fewer Incidents, 35% Faster

BESCOM’s branch offices were running on outdated firewalls. They couldn’t handle modern threats or rising traffic, so security gaps and slowdowns crept in. Datacipher replaced them with Juniper SRX1500 firewalls, migrating every policy in phases. Security incidents fell 60%, and performance improved 35% across sites.

Case Study

20% More Revenue From New Services

Kerala Vision Broadband wanted to launch new, competitive services but was boxed in by its existing network. Datacipher upgraded the infrastructure with Juniper MX Series routers, adding support for advanced offerings like MPLS-based VPNs. The ISP piloted the services, rolled them out, and lifted revenue 20% in six months.

Why Datacipher

650+ Projects, Proven at Scale

A track record of enterprise engagements delivered across industries.

Coverage Backed by Certified Engineers

The response behind your contract comes from Datacipher's certified engineers, so when something fails, the people handling it genuinely know the technology.

Everything Under One Agreement

We bring hardware, updates, preventive maintenance, and response together into one predictable contract, rather than leaving you to juggle separate arrangements.

Support That Doesn't End at Go-Live

Annual maintenance is the long term coverage that keeps what we build, or what you already run, healthy well after go-live.

FAQs

What does an annual maintenance contract cover?
It brings together hardware replacement and spares, firmware and patch updates, preventive maintenance, and a guaranteed response when something fails, all under one annual agreement, so your infrastructure stays covered and current across the year.
Managed services means we actively run and monitor your environment day to day. Annual maintenance keeps the equipment covered and current and gets it fixed under contract when it fails. One is ongoing operation, the other is coverage and upkeep. Many clients have both.
Replacement and response are handled under the contract, within the agreed window, so instead of scrambling to source a part and find help, you have a committed path back to running.
Yes. We provide maintenance across infrastructure from leading OEMs, so a mixed estate can be brought under coverage rather than leaving you to manage separate arrangements for each.
Handling failures one at a time means unpredictable costs and uncertain waits, often at the worst moment. An annual contract turns that into predictable coverage with a guaranteed response, so a failure is planned for rather than a crisis.

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Ready to keep everything covered all year?