When Something Goes Wrong, Reach an Engineer Who Can Actually Fix It

The value of support shows in the moment something breaks. Datacipher gives you a clear way to raise an issue and certified engineers who resolve it, against agreed response times you can hold us to, so a problem gets fixed by someone who knows the technology rather than sitting in a queue.

Business Challenges

Problems Wait in a Queue
When there is no clear, responsive support behind your infrastructure, an issue can sit unaddressed while the impact on the business grows.
Support that only takes the message and passes it on wastes time, because the problem waits for someone with the real expertise to get involved.
Without committed response times, help arrives whenever it arrives, which is impossible to plan around when something critical is down.
When different parts of the environment are supported by different people, a problem can be passed around while no one takes ownership of solving it.
A minor fault left too long can turn into an outage that was avoidable, simply because the response was too slow.

Our Solution

Datacipher gives you responsive, expert support for when something goes wrong. You have a clear way to raise an issue, and it reaches certified engineers who genuinely know the technology, so problems are resolved rather than just logged and passed along. Every issue is handled against agreed service levels, so you know what response to expect and have a firm commitment to rely on.

Because our engineers work across networking, security, and infrastructure, one support relationship covers your environment rather than leaving you to chase different providers for different problems. The focus is simple: get you a fast, correct resolution from someone who understands your technology, backed by a response time you can hold us to.

Key Features

A Clear Way to Raise an Issue

A straightforward route to log a problem and reach support, so when something goes wrong you know exactly where to turn.

Resolved by Certified Engineers

Issues are handled by engineers certified in the technology you run, so the person working your problem can actually solve it, not just record it.

Agreed Response Times

Support is governed by service levels that commit to how quickly we respond, so you have a firm standard to rely on rather than an open-ended wait.

Coverage Across Your Environment

Because our engineers span networking, security, and infrastructure, one support relationship covers the whole environment rather than only part of it.

Escalation When It Is Needed

Harder problems escalate to deeper expertise within Datacipher, so a complex issue reaches the right level rather than stalling at the first.

Business Benefits

1

Fast Resolution When It Counts

Reaching a certified engineer quickly means problems are fixed before they grow, protecting both uptime and the work that depends on it.

2

Fixed, Not Just Logged

Because the people handling your issue can actually resolve it, you get a solution rather than a ticket number and a wait.

3

A Response You Can Plan Around

Agreed service levels give you a commitment to rely on, so you know what to expect when something critical is down.

4

One Relationship for the Whole Environment

Support that spans networking, security, and infrastructure means no more chasing separate providers or watching issues bounce between them.

5

Small Problems Stay Small

Quick, expert response stops minor faults from growing into avoidable outages.

Solution Architecture

Support runs as a sequence rather than a deployed system: raise the issue, reach a certified engineer, resolve it against the agreed SLA, escalate if needed, and confirm resolution.

OEM Partners

Our support covers infrastructure from leading OEMs across networking, security, and infrastructure, so the technology you already run is supported by engineers certified in it, under one relationship.

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Proven Customer
Outcomes

Delivering measurable business results through enterprise networking, cybersecurity, and cloud solutions that improve performance, resilience, and operational efficiency.
Case Study

From 20 Hours of Downtime to Under 1 Hour

DDoS attacks were knocking RailTel offline for nearly 20 hours a month. For one of India’s largest telecom providers, that couldn’t continue. Datacipher deployed Corero’s hybrid DDoS protection, phased in with zero disruption. Downtime fell to under an hour, and attacks now get blocked in real time.

Case Study

50% More Capacity, 70% Fewer Complaints

Rising user demand had pushed QTL’s network into constant congestion, dragging down service quality and pushing customer complaints higher every month. Datacipher upgraded the network with Juniper MX Series routers, rolled out in off-peak hours to avoid disruption. It helped lift overall capacity by 50%, and and cutting performance complaints by 70%.

Case Study

80% Fewer Wi-Fi Dropouts

Mahindra & Mahindra’s ageing Wi-Fi couldn’t keep up with a growing number of devices. Staff hit constant dropouts, and productivity slipped. Datacipher moved them to Juniper Mist, an AI-driven wireless network, phased in with minimal downtime. Connectivity issues fell 80%, and speeds rose 30%.

Case Study

A Data Center Move With Zero Downtime

With its lease expiring and its infrastructure past its prime, Technicolor had just six months to move its entire data center without disrupting a global media operation. Datacipher planned and ran the migration in carefully coordinated phases, hitting the deadline with zero unplanned downtime and moving Technicolor onto faster, more reliable infrastructure.

Case Study

60% Fewer Incidents, 35% Faster

BESCOM’s branch offices were running on outdated firewalls. They couldn’t handle modern threats or rising traffic, so security gaps and slowdowns crept in. Datacipher replaced them with Juniper SRX1500 firewalls, migrating every policy in phases. Security incidents fell 60%, and performance improved 35% across sites.

Case Study

20% More Revenue From New Services

Kerala Vision Broadband wanted to launch new, competitive services but was boxed in by its existing network. Datacipher upgraded the infrastructure with Juniper MX Series routers, adding support for advanced offerings like MPLS-based VPNs. The ISP piloted the services, rolled them out, and lifted revenue 20% in six months.

Why Datacipher

650+ Projects, Proven at Scale

A track record of enterprise engagements delivered across industries.

Support That Actually Resolves

Your issue reaches certified engineers who know the technology, so you get a fix rather than a message passed down the line.

Response You Can Hold Us To

Our support is governed by agreed service levels, so a fast, committed response is a standard you can rely on, not a hope.

Support That Doesn't End at Go-Live

Responsive support is the long term backing behind everything we deliver and everything you run, well after go-live.

FAQs

How do we raise an issue?
Through a clear, defined route to log a problem and reach support, so when something goes wrong you always know where to turn rather than working out who to call.
Certified engineers who know the technology you run. Issues reach people who can resolve them, rather than a first line that only records the problem and passes it on.
Support is governed by agreed service levels that set out how quickly we respond, so you have a firm commitment to rely on. The specifics are agreed with you based on your needs.

Support services is responsive help when you raise an issue. Managed services is us actively running and monitoring your environment day to day, so problems are often handled before you would need to call. Many clients use both. See our Managed Services page for that side.

Yes. Because our engineers span networking, security, and infrastructure, one support relationship covers the whole environment rather than leaving you to chase different providers for different problems.

Latest from Datacipher

Ready for support that fixes the problem, fast?